Privacy Policy

This privacy policy statement has been developed to reflect our commitment to our users' privacy.

Why We Collect Your Information

In order for us to provide you with access to the full breadth of functionality on this website, we ask that you create a user profile, which consists of your Name, location, contact information, role and other details that allow us to communicate with you effectively and provide information relevant to you. We do not sell your information to third-parties outside of the organization. In addition, as with most web servers on the World Wide Web today, our server automatically logs information about the environment of each visitor to a website. This type of data-collection is standard, and consists of information that is not personally-identifiable, such as Browser type, Operating System, page response times, and information for statistical analysis to measure visitor interest areas and to provide you with the best experience possible when browsing our website.

How We Collect Information

Below are some of the ways in which information may be collected online and how it may be used.

  • IP Address Collection
    Our Web servers receive and temporarily record IP addresses from all users because this information is automatically reported by their browsers each time they access any JSS web page. We might use IP addresses for the following purposes:
    • Diagnosing service or technical problems reported by our users, our technical staff, or engineers affiliated with a specific IP-range-providing web company or ISP.
    • Determining general geographic area (region/locality) of IP address to serve relevant content and filter out irrelevant content for our users.
    • Estimate number of users visiting JSS from different countries/regions/localities.
  • Use of Cookies
    Our Web site may use cookies to keep track of the user’s session for the purposes of enhancing the user experience. Cookies are small text files that are stored on a visitor's browser and are used for keeping track of settings or data for a particular Web site. Among other things, we may use cookies to deliver content specific to our users' interests.
  • Aggregate Information
    Aggregate information about which pages visitors access or visit (for example, links within the site, courses, etc.) is only used for internal review as we continue to improve our Web site.
  • User Profile
    A user profile is created with information that you provide to us and is used for authentication when you login to the site. It can also be used for a) verifying your identity should you wish to contact us, b) marketing information useful to the user, and c) displaying information on the site that is most relevant to the user.

Information Actively Provided by Our Visitors

There are several places where users may choose to provide personally identifiable information about themselves or others. Unless we tell you otherwise, we will use the information for the purpose the information was provided.

How You Can Access or Correct Your Information

You may review your profile online, have it deleted, and/or withdraw permission for its continued use by contacting us (see Contact Us section)

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


Our site contains links to other sites. We are not responsible for the privacy practices or the content of other such sites. We make best efforts to screen all sites accessible from us to ensure that they comply with the standards set by us.

Online Surveys

Our occasional online surveys are voluntary and anonymous; they are used to improve our site and better serve our clients. When demographic information is collected, we do not ask for any personally identifying information.


This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Children’s Guidelines

We caution children that they should not divulge their personal information on the Web. Our forums are moderated, and while our moderators cannot prevent children from divulging personal information, they use their best efforts to ensure that personal information is not divulged. In compliance with CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA), we not allow children of age 12 and under to register online. If during routine audits, such an account is found, appropriate measures are taken to remove from the system immediately.

Acceptance of policy

By visiting our site, you accept the terms and conditions of this Privacy Policy, and consent to our collection, storage and use of your information, as described in this Privacy Policy and elsewhere in our Site. We reserve the right to modify this Privacy Policy at any time and from time to time. Your continued use of the site after we either personally notify you or generally post such changes will constitute your acceptance of those changes.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with National Guard Bureau J-1's Joint Services Support (JSS) sites, you can contact us by sending an email to feedback@jointservicessupport.org or by regular mail at the following address:

NGB J-1 Office
111 S. George Mason Drive, Bldg 2,
Arlington, Virginia 22204


JSS is unable to validate the email address:
JSS is unable to validate this email address.
With an invalid email address, you can log in and use JSS, but you will not receive JSS email notifications. These include but are not limited to event registration and approval notifications, password reset emails, work group event reminders, resources shared by other JSS users; and for authorized uses, additional alerts pertaining to MPR Reports, resource approvals and user role change requests.

If you would like to resume receipt of JSS email notifications at any time in the future, click the Edit Profile button in the JSS login bar, and update your user profile with a valid email address.
To ensure your contact details appear accurately in the JSS Service Provider Network, please click below to open your User Profile and review your user profile details.

Make changes where necessary, then be sure to click the Confirm button to accept and confirm your information.